Buyers Guide

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Attention：

The package screenshots shown in this document represent our official standard prices. However, we are pleased to inform you that we regularly launch official promotional activities. please keep an eye on our updates and announcements.

Purchase plan

We have four different plans tailored to meet the needs of various user groups. Whether you're a web3 beginner, independent developer, part of a team, or a large enterprise, we have got you covered. Our Growth and Pro plans are available for online purchases, while our Enterprise plan offers complete customization options and can save you 30%-40% on costs. If you need more information, please don't hesitate to contact us.

  1. Login to the ZAN Console and click on Manage Plan on the right side of the Free Plan card.
    If you haven't bought a plan or if your current plan has expired, the platform will automatically give you the Free Plan. seeHow to get credits. Your current plan's remaining credits are displayed on the left side of the card, while the right side shows the plan's specifications.


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    Note

    Official limited-time discounts have been released. The specific discount details will be displayed above the "Manage Plan" button.

  2. After entering the subscription management page, please refer to the Plan Specifications and select the plan that suits your needs.
    • If you choose to subscribe Growth or Pro plan, click Buy Now on the card.
    • If you choose to subscribe Enterprise plan, click Custom Now on the card.


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      Note

      The current plan's usage balance, specifications, and cost information are displayed prominently at the top of the page. You can also manage your subscription and view order details.

  3. Complete the subsequent purchasing process according to the selected plan.
    • If you choose Growth or Pro
      Click Complete Purchase after selecting your purchase periods and payment method on the Purchase Details page.


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      Note

      The plan requires a minimum purchase of 1 month (30 days). Click on Customize to select different purchase periods.

    • If you choose Enterprise, please click Custom Now to contact us.
      Get the Enterprise plan for customized solutions and save up to 30-40%. Contact us for details.

Purchase credit pack

The credit pack is designed to provide additional credits beyond the monthly limit of your current plan.
One credit pack will provide 100million additional credits.
Explanation of the credit plan expiration date:

  • The expiration date of credit pack will be the same as the expiration date of the first month of the current plan.
  • If the plan is upgraded, the expiration date of the credit pack will be changed to the expiration date of the first month of the upgraded plan.
  • If the plan is renewed, it will not affect the validity period of the credit packs.

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Attention

If you are currently using a Free Plan, it is not allowed to purchase a credit pack.

  1. After entering the current plan management page, click Buy more Credit Packs in the Plan Detail section at the top of the page.
  2. On the Purchase Details page, after selecting the quantity and payment method for the credit packs, click Complete Purchase on the right to proceed to the payment process.

Renew plan

If there is not much remaining time in the current plan, you can renew the plan at any time during the validity period to extend the available duration.

  1. After entering the current plan management page, the validity period and specifications of the current plan will be displayed at the top of the page.
  2. Click Renew on the current plan card in the Price Plan section.
  3. On the Purchase Details page, select the purchase duration and payment method for the current plan, and click Complete Purchase on the right to proceed to the payment process.


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    Note:

    • The minimum purchase duration for renewing is 1 month (30 days). After successful renewal, the purchased duration will be immediately added to the validity period of the current plan.
    • Renewal instructions: Payment = Monthly price * Number of months purchased.

Upgrade plan

You can upgrade your plan at any time during the validity period of the current plan. If the current plan is Growth, you can upgrade to Pro or Enterprise. If the current plan is Pro, you can upgrade to Enterprise.

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Note

Downgrading the current plan is not allowed. If you need to downgrade, please contact us to follow the offline refund process.

  1. After entering the current plan management page, refer to the Plan Specifications and select the plan that suits your current needs for upgrading.

    • If you choose to upgrade to Pro, click Upgrade on the card.
    • If you choose to upgrade to Enterprise, click Custom Now on the card.

  2. Complete the subsequent purchase process according to the selected plan.

    • If you are upgrading from Growth to Pro, after selecting the payment method, click Complete Purchase on the right side to proceed with the payment process.
    • If you are upgrading to Enterprise, please click Custom Now to contact us。

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    Note

    • The platform only upgrades based on the remaining days of the current plan. Once payment is completed, the upgraded plan will take effect immediately.
    • Upgrade payment instructions: Payment = Total price of remaining duration of the upgraded plan (monthly price of the upgraded plan / 30 Γ— remaining time of the monthly plan) - Total price of remaining duration of the current plan (monthly price of the current plan / 30 Γ— remaining time of the monthly plan).
    • Payment is accurate to days, and the day of the upgrade will not be counted as a used day.

Payment instructions

Currently, only Credit/Debit Card payment is supported. The specific payment process is as follows:

  1. Click Complete Purchase to enter the payment process, the page prompts as follows.


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    Note

    Please check the result in the Bills section if there is no response after 30 seconds.

  2. Enter the card information used for payment, and agree to save the card payment method for future use, then click the button at the bottom of the page to pay.
  3. Waitting patiently on the current page for 1 minute during the payment process. The platform will return the payment result on the current page.
    • If payment is successful, the returned information is as follows.
      After the purchase is successful, the new plan will take effect immediately, you can go to the plan management page to view it.
    • If the payment fails, the returned information is as follows, you can click Repay to pay again.
    • If the countdown of 1 minute ends and the returned information shows that the query has failed, you can click View Order to go to the Bills page for further checking.


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      Note

      After the bill is generated, please complete the payment within 15 minutes on this page. If you fail to complete the payment within the specified time, please remember to cancel the bill on this page, otherwise, you will not be able to place a new one to purchase any plans.

Updated 6 months ago